Returns and exchanges

The short version

You can return a saree within 3 days of delivery if it is unused, has its tags on and is in the original Eeshani box. To start, email info@eeshani.in within 24 hours of delivery.

What we can accept

• Sarees that are unworn, unwashed and unaltered, with all tags attached.
• Sarees returned in the original box and muslin bag.
• Items reported within the 24-hour window and returned within 3 days of delivery.

What we cannot accept

• Sarees that have been worn, washed, dry cleaned, perfumed or altered, including fall, pico or blouse stitching.
• Sarees with missing tags, a missing box or marks that were not there when we shipped them.
• Requests made after the 24-hour reporting window.

Handwoven, block-printed and hand-knotted textiles carry small variations in weave, print and shade. Screens also show colour differently. These are signs of the craft, not defects.

How to return

1. Email info@eeshani.in within 24 hours of delivery with your order number and the reason.
2. If something arrived damaged or incorrect, attach photos of the saree and the parcel.
3. We reply with a confirmation and the return address. Please do not ship before you hear from us.
4. Pack the saree in its box with the tags on and send it back within 3 days of delivery. Keep the courier receipt.

Refunds

Once the saree reaches us and passes a quick check, we refund the amount you paid for it. Prepaid orders are refunded to the original payment method. For cash on delivery orders we refund by bank transfer or UPI to the details you share. Shipping and cash on delivery charges are not refunded unless the return is because we sent a damaged or wrong item.

Exchanges

Most of our designs are limited, so an exchange depends on what is in stock. If the piece you want is available we will swap it. If not, we will refund you instead. Browse what is available now.

Damaged or wrong item

If your saree arrives damaged or is not the one you ordered, tell us within 24 hours with photos. We will arrange the pickup and send a replacement if we have it, or a full refund if we do not.

Contact

Write to info@eeshani.in or call +91 98490 59593. You can also use the contact page.